Frequently Asked Questions (FAQ):
Nutcracker Ballet Gifts specializes in online support and live chat to expedite our clients needs with limited phone support. We have many customers to serve with very specific needs in a very condensed time. Online support also allows us to keep pricing down while maintaining a personal relationship with our clients.
We have found that Email and Live Chat greatly reduces open case times and that we are more effective at managing customer needs through these forms of contact. Additionally, using Email and Live Chat makes it easy to review any dialogue and confirm all issues have been resolved.
Thank you for your understanding and we hope you have a magical and successful holiday season. You can email us at firstname.lastname@example.org and we will get back to you in a timely manner to answer any questions or resolve any issues. You can also use the Live Chat function on the website to get a faster reply during regular business hours.