Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ):

Barring any inventory issues, retail orders are processed within a 72 hour period, generally within 24 hrs.

Standard Service delivery times average from 2 to 7 business days, depending on your location. Standard shipping is Home/Commercial Delivery via ground transportation carrier Ups or Fedex and USPS.

Expedited special service guaranteed only by calling our office and speaking with an associate at 877-509-5271.
Express Shipping available for an additional charge, via 2 Day Air and Next Day Air.

Please log in to your account for tracking information. 

Wholesale orders are shipped based on current On Hand availability of items as well as the customers specific need by date. Items are available to purchase early in the season, but are not received in house until late summer. Please specify when you need your order by.

Standard Service delivery times average from 2 to 7 business days, depending on your location. Standard shipping is Home/Commercial Delivery via ground transportation carrier Ups or Fedex and USPS.

Expedited special service guaranteed only by calling our office and speaking with an associate at 877-509-5271.
Express Shipping available for an additional charge, via 2 Day Air and Next Day Air.

Once you have gone through the check-out process on the website and placed your order, you will receive an "Order Confirmation" email directing you to the following comments and instructions.

1. If you have gotten this message, your order has been placed and items reserved, barring inventory updates. Items are reserved on a first come first serve basis.

2. If your order is urgent (i.e. needs shipping within a week that the order has been placed), please send an email with URGENT and your NEED BY date in the subject. PLEASE do not call repeatedly or send multiple emails.

3. If you DID NOT provide a shipping range during the checkout process, please send an email with the earliest date AND latest date you can receive the goods. This will speed up the order process.

4. You will only receive an update of your order if further information is needed, the order has been changed, or check payment total is needed.

****It is the customers responsibility to check that shipping address ON THE ORDER is correct. If it is not, please send email with the updated address.****

Free shipping applies to retail domestic orders over $30, after discounts. US orders only. We reserve the right to charge the extra shipping on applicable items. (Available in US only)

Due to the nature of our products, we are unable to provide shipping discounts. We pass-on the discounts we receive from our carriers to our customers. You can estimate approximately 5-10% of the total order value as shipping costs depending on location and items purchased.

Nutcracker Ballet Gifts specializes in online support and live chat to expedite our clients needs with limited phone support.  We have many customers to serve with very specific needs in a very condensed time. Online support also allows us to keep pricing down while maintaining a personal relationship with our clients.

We have found that Email and Live Chat greatly reduces open case times and that we are more effective at managing customer needs through these forms of contact.  Additionally, using Email and Live Chat makes it easy to review any dialogue and confirm all issues have been resolved.

Thank you for your understanding and we hope you have a magical and successful holiday season. You can email us at sales@nutcrackerballetgifts.com and we will get back to you in a timely manner to answer any questions or resolve any issues.  You can also use the Live Chat function on the website to get a faster reply during regular business hours.

We accept MasterCard, Visa, Discover and AmazonPay. 

Wholesale customers: Check payment also available. 

NBG Wholesale Terms

All prices are net wholesale: Prices and minimums are subject to change without notice.

Minimum Opening Order:   $300.00 annually

– No minimum for re-order amount in the same calendar year

Hours of Operation

Mon-Fri 9:30 am-5:30 pm Eastern Standard Time.

To Order:

NEW CUSTOMERS: To sign up as a new customer please create a new account and fill out questionnaire.

Within 24-48 hours you will receive a confirmation email giving you access to the site. Please make sure to provide company name. An account cannot be created without it. No abbreviations please. 

- Please specify a required ship date, cancellation date and indicate special shipping instructions.

- All backorders will be shipped unless otherwise requested.

Terms of Sale:

In order to secure your order and insure priority of delivery a deposit of 50% will be required. 

If you would like to discuss these terms, please contact us so we can make an arrangement.

Check Payment: Prepaid business or personal check must be received at least 2 weeks

prior to ship date.  2% Discount on orders when prepaid with check (not applicable with any other promotion).  There is a $35.00 fee for returned checks.

Credit Card: Mastercard and Visa accepted and will be charged on the date of shipment.

Freight: All prepaid checks will include shipping estimate cost from website or a manually adjusted amount for shipping and handling.  Shipping and handling is usually around 10-15% of total order value.  You will only pay actual cost of shipping. Website shipping calculations are usually overestimated due to wide variety of shipping situations. A refund check, for any shipping overage will be mailed after the order is shipped.

Return Policy: Inspect your orders immediately upon receipt.

- Claims for shortages/damages must be made within 14 days of delivery date.

- NO returns without prior authorization.

- Save all original boxes and packing materials for damaged goods to be returned.

- 15% restocking fee will be charged for any merchandise sent without prior notice.

Handcrafted: Our items are mostly handcrafted and may vary slightly in color due to the variations in paint and the painter.  Not made for use as a nutcracker, decorative items only.

 

Send Checks To:

Nutcracker Ballet Gifts

460 Weaverville Rd, Suite 7

Asheville, NC

28804

How to assort Nutcrackers/Globes: 

*Please note our items are mostly handcrafted and may vary slightly in color due to the variations in paint and the painter.

 

Purchase any array of items per the below instructions and pricing will adjust automatically to the item's specific qty assortment price.

 

6 piece assorted Quantity Discount Pricing: at least 2 each of a style 

(available for 10” – 20” Nutcrackers)

2 each of 3 styles 

3 each of 2 styles 

 

12 piece assorted Quantity Discount Pricing: At least 2 each of a style 

(available for 10”– 20” slim Nutcrackers and mini globes)

2 each of 6 styles

3 each of 4 styles

4 each of 3 styles

6 each of 2 styles

 

24 piece assorted Quantity Discount Pricing: 

(available only for 10” Nutcrackers and mini globes)

4 each of 6 styles

6 each of 4 styles

8 each of 3 styles

12 each of 2 styles

 

8 piece assorted Quantity Discount Pricing : at least 2 of each style 

(available only for 100mm Snowglobes)

2 each of 4 styles

3 each of 2 styles + 2 ea of 1 style: i.e. 3/Fight Scene - 3/Snow Scene - 2/Land of Sweets)

 

48 piece assorted Quantity Discount Pricing: 

(available only for mini globes)

8 each of 6 styles

12 each of 4 styles

 

 

6, 12, 24 pc assortment pricing.

Case pricing (24 pc)

 

 

Case Quantity Discount Pricing: 

(one style, full case)

10” Nutcrackers: 24 pc. Case

12” Sequin Nutcrackers: = 12 - 20 pc. case

12” Fancy Nutcrackers: generally 12 pc. case

15” Nutcrackers: 12 pc. case

20” Slim Nutcrackers: 12 pc. case

20” Nutcrackers: 6 pc. Case

Mini globes: 48 pc. case

Large globes: 8 pc. case

 

Will receive full case pricing, plus piece/assorted Quantity Discount Pricing on overage

 

 

Please follow these instructions to properly order assortments.

Please don't hesitate if there are any further questions.

Subscribe to Our Retail or Wholesale Newsletters

Join our mailing list to get coupons/deals, as well as notifications whenever we're running contests or special offers. We also include new product updates and other useful info. Newsletter frequency increases as we move into the Holiday season, and decreases February-August.
Wondering which list you should join? Here's a breakdown of who each of our stores is geared towards to help guide you:
  • RetailEveryone can shop our Retail store and when you subscribe to our newsletter, you automatically get a 10% discount coupon.
  • WholesaleIndustry professionals spending a minimum of $300 should shop our Wholesale store to take advantage of special price breaks offered to shop owners, ballet schools and companies, and other vendors. Save more when you purchase select products in bulk and get $50 value of our best selling re-usable shopping bags when you sign up!

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Retail Purchases

Please contact sales@nutcrackerballetgifts.com for returns and exchanges.

Returns must be made within 30 days. 

Reasons for returns:

  • Wrong item shipped
  • Wrong item ordered (we will not pay for return shipping)
  • Item damaged during shipment (Fedex claim will have to be made.  Nutcracker Ballet Gifts is responsible for making claim)

Within 1 week of return request you will receive further instructions/information concerning the issue.

Please do not ship items back to us without going through this process first.

Wholesale Customers

Please refer to Terms and Conditions.