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Returns and Exchange

Retail Purchases

Please contact for returns and exchanges.

Returns must be made within 30 days. 

Reasons for returns:

  • Wrong item shipped
  • Wrong item ordered (we will not pay for return shipping)
  • Item damaged during shipment (Fedex claim will have to be made.  Nutcracker Ballet Gifts is responsible for making claim)

Within 1 week of return request you will receive further instructions/information concerning the issue.

Please do not ship items back to us without going through this process first.