Shipping & FAQ's

FAQ

Delivery:
Orders are process within a 72 hour period and then shipped.
Standard Service delivery times average from 2 to 7 business days, depending on your location.Standard shipping is FedEx Home Delivery via ground transportation.
Expedited special service guaranteed only by calling our office and speaking with an associate at 877-509-5271.
Express Shipping available for an additional charge, via FedEx 2 Day Air and Next Day Air.

Return Policy:

Unopened items can be returned or exchanged for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money or exchange your product. When we receive your package we will credit the card or paypal account you paid us with for the full purchase price of your product minus any shipping fees.
We are not able to accept returns on products after 45 days.
In the event of returning a free shipping item there is a mandatory deduction of $9.95 from your total refund.

Instructions:

1. Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not
responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the invoice that was enclosed with your original order, highlight the items you are returning, and place the
copy in the box with the products.
4. Send return shipment to the address below.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping
costs.)

Nutcracker Ballet Gifts
Refunds & Returns Department
78 Union Chapel Rd.
Weaverville, NC 28787

Order Tracking:

Each customer has a FedEx tracking code. You can receive this code via an email . This code can be used at the FedEx website, www.fedex.com, to track the order's progress and to see the projected delivery date.

Shipping & Handling Charges:

Charges are based on the adjusted weight of an entire order . By "adjusted weight", we refer to the fact that depending on your
order content i.e. jewelry, nutcrackers or musical water globes the weight will determine your freight charge.Some extremely
large or heavy items (over 50 pounds) may require additional charges.
Please call for availability and charges.

Shipping Region:
We ship only within the United States NO SHIPMENTS TO CANADA, UK, ASIA ETC.
Alaska and Hawaii shipped via US Priority Mail P.O. Boxes okay for AK and HI only
NO P.O. Boxes addresses allowed for the contiguous 48 states.

What are my payment options?
nutcrackerballetgifts.com currently accepts MasterCard, Visa, Discover and Paypal.
(No American Express)

Contact Us:
Email us at info@nutcrackerballetgifts.com
Call 10:00.am. ??? 5:30 p.m. EAST COAST TIME Monday through Friday 877-509-5271